Terms & Conditions

Roadside Assistance (RSA) Program for Zomato Delivery Partners

Powered by TOWMAN

Zomato has partnered with TOWMAN to ensure uninterrupted delivery services by providing 24×7 roadside assistance to the registered vehicles of delivery partners.

BASIS OF CLAIMING SERVICE/BENEFIT UNDER THE PROGRAM

How to Request Assistance

In the event of a breakdown or accident, Zomato riders can contact our 24×7 Roadside Assistance helpline:

• Direct Helpline: +91-8925058382

Required Information:
Riders should provide the following details:

• Registration Number of the vehicle enrolled in the program
• Rider Name and Registered Contact Number
• Zomato Delivery Partner ID
• Description of the Problem
• Exact Location of the Vehicle

Benefits of the RSA Program

1. Towing Assistance
   • Towing up to 10 km to the nearest repair center or authorized workshop.
   • Additional towing beyond 10 km is chargeable @Rs.30 per extra km.
2. Tyre Assistance
   • Flat tyre changes or repair(if a roadworthy spare tyre is available).
   • Onsite puncture repair service(repair costs to be borne by the rider).
3. Battery Assistance
   • Jumpstart servicefor dead or discharged batteries.
   • Towing (up to 15 kms) provided only if the battery cannot be jumpstarted.
4. Fuel Assistance
   • Delivery of up to 2 liters of fuel(fuel cost borne by the rider).
   • Towing (up to 15 kms) in cases of incorrect or contaminated fuel.
5. Key Assistance
   • Help with unlocking the vehicleor retrieving spare keys.
   • Towing (up to 15 kms) to the nearest workshop if required.
6. Onsite Minor Repairs
   • Quick fixes for minor issues, ensuring your vehicle is mobilized promptly (costs to be borne by the rider).
7. Urgent Message Relay
   • Assistance with relaying critical messages to family or Zomato support.
8. City Navigation Assistance
   • Directions to nearby workshops, fuel stations, or other points of interest.

Exclusions

1. Routine Maintenance
   • Regular maintenance tasks such as oil changes, servicing, or replacement of wear-and-tear components.
2. Non-Critical Issues
   • Faulty gauges, mirrors, warning lights, or other issues that do not immobilize the vehicle.
3. Misuse, abuse of services
   • Towman shall reserve the right to refuse services in case it is felt that the rider is misusing or abusing the services. For example asking for a service for twice or more for the same issueduring the subscription period.
4. Misuse or Negligence
   • Breakdowns caused by willful damage, neglect, or unauthorized modifications to the vehicle.
5. Personal Belongings
   • Riders must ensure valuables like delivery bags, wallets, and phones are removed before towing; the company is not responsible for any losses.
6. External Factors
   • Damage or delays caused by natural disasters, riots, or criminal activity.

Important Terms & Conditions

1. Eligibility
   • Only two-wheelers registered under Zomato’s delivery program are eligible.
   • Vehicles must be maintained per the manufacturer’s guidelines.
   • Vehicle age at the time of enrolment into the program should be ≤10 years
2. Cooling Period
   • RSA benefits shall be activated 72 hoursafter subscription to the program.
3. Rider Presence
   • The rider, with his Zomato id, must be present with the vehicle for assistance.
4. Repair Costs
   • Labor and spare part costs for repairs are not included.
5. Third-Party Services
   • Independent arrangements by the rider without informing TOWMAN’s call center are not reimbursable.
6. Cancellation Policy
   • Cancellation within the cooling period: Full refund.
   • Cancellation by TOWMAN: Pro-rata refund if no services were availed.
7. Abuse of Service
   • Excessive or repeated use of services beyond reasonable limits may result in termination of benefits.
8. Force Majeure
   • Services may be delayed or unavailable during natural disasters, strikes, or other uncontrollable events.
9. Rider Conduct
   • Services will be denied if the rider displays abusive behavior toward TOWMAN personnel.
10. Data Use & Confidentiality
    • Rider data shall be used for service delivery and shared with third-party vendors as required.
    • Calls may be monitored for quality assurance and compliance.

Stay safe and keep delivering! 🚴‍♂️